Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please Note:
• Returns/exchanges may be made within 30 days of the original shipment date. During the holiday season, returns of purchases made from November 1 through December 25 are accepted until January 25.
• Returns must be free of damage or signs of wear and in brand new condition with all manufacturer’s packaging included (shoe boxes, garment tags, etc.).
• For sanitary reasons, tights and some undergarments are "final sale" and may not be returned/exchanged.
• Clearance items are also “final sale” and may not be returned/exchanged.
• If your original order received a special promotion, such as a free item, volume discount, or free shipping, and by making a return the final order would not have qualified for the promotion, the benefit originally awarded will be deducted from the refunded amount.

To start a return, use our Returns link here. Please note that returns will need to be sent to 556D Gov. Ritchie Highway, Severna Park, MD 21146.

Helpful Tips To Ensure Your Item Is Eligible For A Return:
• When trying on shoes, do so on a towel. Do not wear shoes on a bare floor or outdoors. Do not tap around in tap shoes. Be sure your feet are clean and dry.
• When trying on apparel, be sure that no stains occur from makeup, deodorant, etc. Wear undergarments when trying on leotards. Do not make alterations.
• Do not remove any manufacturer’s tags. Save all manufacturer’s packaging.
• Do not write any names on items (including shoe boxes).
• Do not sew ribbons or elastic on shoes.
• Return shoes or other fragile items in a durable box to prevent damage during transit. We recommend using UPS or USPS Insured mail services.

The above guidelines are designed to preserve the quality of our inventory and ensure that we only deliver brand new products to our customers. Returns that do not meet these guidelines unfortunately cannot be accepted. We thank you for your cooperation!

You can always contact us for any return question at support@dancesupplies.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like some undergarments (such as tights, briefs, thongs), custom products (such as special orders or personalized items), and Clearance/Final Sale items. Please get in touch if you have questions or concerns about your specific item.

Exchanges
Exchanges are facilitated through a two step process:
1. Place a new order for your desired replacement products, which will allow us to ship them to you sooner.
2. Initiate a return of your original order using the button above. A return shipping fee of $6.95 will be deducted from your refund, which will be processed as soon as we receive your returned products.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return if your return was not approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@dancesupplies.com.

If you have any questions about a return or exchange, or for all International orders, please contact us via email at support@dancesupplies.com.