Returns and Exchanges
We Make Returns Easy!
Returns Option 1: Self-Service
If you would like to package your return yourself, pay the return postage directly, and drop it off at your mail carrier of choice, our return address is:
556D Gov. Ritchie Highway
Severna Park, MD 21146
For your convenience, you may print a return label here. Just add your own address in the upper left corner.
Please include a copy of your order and note the reason for return in your package. We will process your refund as soon as we receive it. Please note that we cannot be responsible for lost packages, and recommend that you mail your return using a trackable, insured service.
Returns Option 2: Full Service - Happy Returns
As a more convenient option, we partner with Happy Returns by PayPal to offer box-free, printer-free, and sustainable returns. Simply start your return through the button below and select the items you wish to return. Then, locate a Return Bar location near you and use the QR code emailed by Happy Returns to complete your return drop-off. It's that easy!
• No box or label needed!
• Thousands of Return Bar locations nationwide!
• Immediate refund!
• Return Bar returns are more sustainable than mail returns!*
*Source: "Reducing Greenhouse Gas Emissions Through Consolidated Returns Shipments: A Retail Study," 2018
If a Return Bar location is inconvenient but you would still like a prepaid shipping label, you may also use the button below to generate one.
With Option 2 returns, a shipping and handling fee of $7.95 will be deducted from your refund. To start a return click below:
• Returns/exchanges may be made within 30 days of the original shipment date. During the holiday season, returns of purchases made from November 1 through December 25 are accepted until January 25.
• Returns must be free of damage or signs of wear and in brand new condition with all manufacturer’s packaging included (shoe boxes, garment tags, etc.).
• For sanitary reasons, tights and some undergarments are "final sale" and may not be returned/exchanged.
• Clearance items are also “final sale” and may not be returned/exchanged.
• If your original order received a special promotion, such as a free item, volume discount, or free shipping, and by making a return the final order would not have qualified for the promotion, the benefit originally awarded will be deducted from the refunded amount.
Helpful Tips To Ensure Your Item Is Eligible For A Return:
• When trying on shoes, do so on a towel. Do not wear shoes on a bare floor or outdoors. Do not tap around in tap shoes. Be sure your feet are clean and dry.
• When trying on apparel, be sure that no stains occur from makeup, deodorant, etc. Wear undergarments when trying on leotards. Do not make alterations.
• Do not remove any manufacturer’s tags. Save all manufacturer’s packaging.
• Do not write any names on items (including shoe boxes).
• Do not sew ribbons or elastic on shoes.
• Return shoes or other fragile items in a durable box to prevent damage during transit. We recommend using UPS or USPS Insured mail services.
The above guidelines are designed to preserve the quality of our inventory and ensure that we only deliver brand new products to our customers. Returns that do not meet these guidelines unfortunately cannot be accepted. We thank you for your cooperation!
Exchanges are facilitated through a two step process:
1. Place a new order for your desired replacement products, which will allow us to ship them to you sooner.
2. Initiate a return of your original order using the button above. A return shipping fee of $7.95 will be deducted from your refund, which will be processed as soon as we receive your returned products.
If you have any questions about a return or exchange, or for all International orders, please contact us via email at email@example.com.