Shipping & Returns
During the checkout process, you are able to choose which method of delivery you would prefer including options from both UPS and U.S. Postal Service (USPS):
Shipping costs are calculated based on order weight, method of delivery, and destination zip code using shipping rates provided by UPS/USPS. Orders received on weekends will be processed on Monday.
Orders of $100 or more qualify for free USPS Priority Mail shipping.
For all shipping inquiries, or if you have a special shipping request, please contact us at firstname.lastname@example.org. We would be delighted to assist you.
For customers located outside the U.S. (and U.S. territories), due to manufacturers' agreements we are prohibited from shipping certain brands to you, including Bloch, Capezio, Bunheads, and Mirella. If you try to process an order with items from these manufacturers, you will see an alert announcing that we cannot fulfill it. The alert will specify the restricted item, and once removed from your shopping cart the order can be processed as normal. If you have questions or experience any problems placing an international order please contact us at email@example.com.
With international orders we are unable to make partial shipments. If any item in your order is on backorder we will contact you by email. Options will include waiting for the backordered item to arrive, adjusting the order to cancel the backordered item only, or canceling the order altogether.
International shipments are made via USPS, and we offer three different delivery methods:
• First Class Mail International - generally arrives in 1-3 weeks from date of shipment.
Note that the above delivery estimates are based upon the vast majority of shipments, but due to the complex nature of international mail longer deliveries do sometimes occur. Additional delays may also occur due to the customs handling process in your country. DanceSupplies.com has no control over worldwide customs departments or your local postal service, and shipments may be subject to customs, duties, and Value Added Taxes (VAT) of your country. Unless due to an error on our part, customers are responsible for any shipment fees associated with delivery, a return, exchange, etc. We are not responsible for any lost, stolen, or delayed shipments.
Returns may be made within 30 days after the date of shipment. Simply ship the item you wish to return to 556D Gov. Ritchie Highway, Severna Park, MD, 21146. Please include your Order Number, a copy of your order receipt, and a note explaining the reason for your return with the package. We recommend that you ship your return via UPS or insured U.S. Postal Service.
Please note that all returned items must include all of the manufacturer’s packaging and must be free of any damage or signs of wear. For sanitary reasons, tights and men's dance belts are not returnable. Clearance items are also non-returnable.
If your original order had qualified for and received any special promotions, such as a free item, volume discount, or free shipping, and by making a return the "final" order would not have qualified for the promotion, the benefit originally awarded will be deducted from the refunded amount.
If you have any questions about our policies, please call us at 800-90-DANCE. We will work very hard to assist you however we can!