Shipping & Returns

Shipping

During the checkout process, you are able to choose which method of delivery you would prefer including options from both UPS and U.S. Postal Service (USPS):

• UPS Ground - arrives in 1-6 business days from date of shipment based on distance to destination. For UPS Ground Time Estimates click here.
• UPS 2nd Day Air - arrives in 2 business days from date of shipment.
• UPS Next Day Air Saver - arrives next business day from date of shipment by 3:00.
• USPS Priority Mail - generally arrives in 2-3 business days from date of shipment based on distance to destination.

Shipping costs are calculated based on order weight, method of delivery, and destination zip code using shipping rates provided by UPS/USPS. Orders received on weekends will be processed on Monday.

Orders of $100 or more qualify for free USPS Priority Mail shipping.

For all shipping inquiries, or if you have a special shipping request, please contact us at support@dancesupplies.com. We would be delighted to assist you.

International Orders

For customers located outside the U.S. (and U.S. territories), due to manufacturers' agreements we are prohibited from shipping certain brands to you, including Bloch, Capezio, Bunheads, and Mirella. If you try to process an order with items from these manufacturers, you will see an alert announcing that we cannot fulfill it. The alert will specify the restricted item, and once removed from your shopping cart the order can be processed as normal. If you have questions or experience any problems placing an international order please contact us at sales@dancesupplies.com.

With international orders we are unable to make partial shipments. If any item in your order is on backorder we will contact you by email. Options will include waiting for the backordered item to arrive, adjusting the order to cancel the backordered item only, or canceling the order altogether.

International shipments are made via USPS, and we offer three different delivery methods:

• First Class Mail International - generally arrives in 1-3 weeks from date of shipment.
• Priority Mail International - generally arrives in 5-10 business days from date of shipment.
• Priority Mail Express International - generally arrives in 3-5 business days from date of shipment.

Note that the above delivery estimates are based upon the vast majority of shipments, but due to the complex nature of international mail longer deliveries do sometimes occur. Additional delays may also occur due to the customs handling process in your country. DanceSupplies.com has no control over worldwide customs departments or your local postal service. Unless due to an error on our part, customers are responsible for any shipment fees associated with delivery, a return, exchange, etc.

Returns

Returns may be made within 30 days after the date of shipment. Simply ship the item you wish to return to 556D Gov. Ritchie Highway, Severna Park, MD, 21146. Please include your Order Number, a copy of your order receipt, and a note explaining the reason for your return with the package. We recommend that you ship your return via UPS or insured U.S. Postal Service.

Please note that all returned items must include all of the manufacturer’s packaging and must be free of any damage or signs of wear. For sanitary reasons, tights and men's dance belts are not returnable. Clearance items are also non-returnable.

Once we receive your returned item, we will process a refund and notify you by mail that the refund has been completed. If you would instead prefer us to send you an exchange item we would be happy to do so, and just include those instructions with your return. You may also arrange for an exchange in advance by emailing us at support@dancesupplies.com, or calling us at 800-90-DANCE. Note that shipping charges for exchanged items will apply.

If your original order had qualified for and received any special promotions, such as a free item, volume discount, or free shipping, and by making a return the "final" order would not have qualified for the promotion, the benefit originally awarded will be deducted from the refunded amount.

If you have any questions about our policies, please call us at 800-90-DANCE. We will work very hard to assist you however we can!

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